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How to choose the best online fax service in Australia

The traditional fax machine has been a vital communications tool in organisations around the globe since its invention back in the 1800s.

For many, particularly those within the healthcare, government, legal and finance industries, the sending and receiving of sensitive data via the fax machine is essential to ensuring that business operations remain uninterrupted. With advancements in technology and the drive for businesses to go digital, many organisations are now turning to online fax service providers.

An online fax service provides businesses with a way to eliminate fax machines from the office, including the costs, maintenance and pollution that are associated with them, and move their fax communications online.

Not only are online fax services faster, cost-effective and more reliable than a physical fax machine, they also offer multiple features, added benefits and provide you with optional ways to send and receive faxes online. However, there are currently many online fax service providers available in Australia that all claim to be ‘the best’. So, what sets an online fax ‘service provider apart from others? How do you know which one is really ‘the best?’ It all depends on what your organisation is looking for. Pricing, features, security and compliance are all vital to know when determining which provider to use.

If it’s time to move your fax communications online, always ask yourself these questions when making the decision to choose the best online fax service in Australia.

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What are the costs involved and are there multiple pricing options available?

Can I easily port my fax number?

What features does the fax service have?

What security measures are in place to protect my data?

Is the online fax service HIPAA compliant?

What support is available to me and my team?

Are they Australian owned and operated?

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What are the costs involved and are there multiple pricing options available?

Pricing is one of the biggest factors when deciding on an online fax service provider. Flexible pricing with multiple pricing options and price points are necessary and provides businesses with multiple choices that all depend on your usage.

Need to send faxes regularly but don’t need to receive them? You’ll be on the lookout for a provider that offers cheap fax sending options. Know that your organisation sends and receives high volumes of faxes every month? A customisable corporate plan may better suit your needs with customised pricing and post-paid billing.

When searching for the best priced option, be careful when choosing a provider that is based overseas. You may run into hidden fees associated with international send rates, fax processing and transmissions.

GoFax offers competitive and flexible pricing for all types of businesses that scales with your organisation’s faxing needs. We’re 100% upfront and transparent with our pricing, providing multiple send and receive plans paid on a month-to-month basis with no lock-in contracts and multi-use send credits (use for fax & SMS). 

 

Can I easily port my fax number?

Fax number porting is a necessity when moving from using traditional fax machines to an online fax service provider. Large organisations with multiple departments may have a different fax number assigned to each individual department, making the transition seem even more daunting. If your business receives a high volume of faxes every day, you’ll need your chosen online fax service provider to offer swift fax number porting services for minimal disruptions during the porting process. 

Porting your fax number to GoFax is easy. We also provide you with an optional redirect number, ensuring that your transition to Australia’s best online fax service is as seamless as possible. Once the porting process is complete, you’ll be able to receive incoming faxes online to the GoFax dashboard, or setup fax to email options, receive faxes via API and more.

 

What features does the fax service have?

A major benefit of moving your fax services online are the features that the fax service provider has available for its customers. Not only do online fax services provide general services such as sending and receiving faxes online, but they may also offer additional services including email to fax, fax broadcasting, fax API integrations, account management, reporting tools and more.  

When comparing features and deciding which online fax service is best for you, it’s important to be aware that some online fax service providers may only offer these features for an additional fee. 

If you’re looking for the best online fax service in Australia with the most features at no additional charge, choose GoFax. Popular GoFax features include:

Learn more about the available GoFax specifications and features on our website. 

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What security measures are in place to protect my data?

For organisations in regulated industries where sensitive information is being transmitted every day, maximum security protocols are necessary when choosing the best online fax service provider. That’s why it’s important to note what encryptions and security measures are in place when switching to an online fax service 

GoFax provides multiple security measures to protect sensitive data when being transmitted through its online fax service. This includes:

  • Data encryptions such as SSL, TSL and S/MIME for email and HTTPS encryption for API

  • User management options to restrict user access and functions

  • A complete downloadable comprehensive audit trail with fax & SMS messages stored on the cloud via AES 256bit encryption

  • Strict data security with managed firewalls approved for Federal Government use

  • True data sovereignty and auto delete options

  • Limited access to physical servers and infrastructure maintaining high security standards

Learn more about the security measures we have in place at GoFax on our website.

 

Is the online fax service HIPAA compliant?

Organisations in the healthcare industry transmit and receive sensitive patient information every day. Although traditional fax machines are seen as more secure than other methods of communication like email, fax machines are costly, error-prone and inefficient.

Although not compulsory in some industries, when the successful secure transmission of sensitive patient information in healthcare means the difference between life or death, your organisation needs a HIPAA compliant online fax service they can trust. 

At GoFax, we’re dedicated to protecting a patients’ privacy and data at all costs. Our online fax solution provides total peace of mind with the highest of security and data control. We provide a 100% HIPAA compliant online fax service to support organisations within the healthcare industry and other regulated industries to meet and maintain compliance obligations across their business fax communications.

 

What support is available to me and my team?

When switching off the traditional fax machine and making the move to an online fax service, a great support team can make or break an easy, seamless transition. If you’re getting redirected to overseas call centres, are unable to contact support during business hours and their website doesn’t provide the information you need to get started, these are all major warning signs that the online fax service provider may not be as genuine as you first thought.

GoFax’s Support Officer, Vanessa Davie, says that having a committed and easily contactable support team is an imperative factor to consider when making the decision to move your fax communications online.

“By making the switch to GoFax, you gain the assurance of being backed by first-class customer support, a team that firmly believe you can never ask too many questions.”  

“If you’re having any issues whatsoever, our highly trained support team are truly dedicated to make sure your transition to virtual fax and SMS is a seamless one. We understand your apprehension and will happily step you through the platform until you can confidently utilise the service with the speed and ease in which it has been designed to perform.” 

Not only do we have an incredible support team on-hand to assist, we also provide our customers with multiple ways to get in touch (via email, phone or online chat), a priority 24/7 support option and a comprehensive knowledgebase of support articles that cover everything from how to send a fax to setting up email senders. 

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Are they Australian owned and operated?

An Australian owned and operated online fax service provides you with an easy-to-reach locally based service that you can trust to provide you with the best fax service possible. GoFax’s Senior Sales Executive, Mandy Allen, says that using an Australian provider means clients have access to an Australian-based support team who have in-depth knowledge and experience of Australian standards and requirements across fax communications. 

We see a number of our clients have issues with overseas providers and find that making the move to GoFax, a 100% Australian owned and operated online fax provider, greatly improves their reliability and fax security.”

Not only is quality of service, support and sales a major benefit of an Australian owned and operated online fax service, but many clients are also looking for a data sovereignty option.

“Data sovereignty ensures that all data is stored and processed within Australia. Being Australian owned and operated means that GoFax is bound by Australian laws for managing information and data, so we are able to provide our clients with true data protection through a data sovereignty option.”

 

GoFax: Australia’s best online fax service

Have you made the decision on Australia’s best online fax service? If you’re on the hunt for a new online fax service provider that offers a cost-effective, reliable, secure and feature-rich platform, look no further than GoFax. Get started today with a free GoFax account, or give our team a call on 1300 982 872 for a demonstration on the GoFax platform.

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